Customer service is constantly evolving. Why? Because the expectations we have when dealing with businesses are constantly changing — hence this book. ‘Think FOR Your Customers’ is not simply another book on customer service. Think FOR Your Customers evolved out of my seminar presentations. It takes customer service several steps further, providing a more sophisticated framework for today’s time-poor business person. This book considers the whole subject of customer service and is intended to stimulate your thoughts on the need for change in a rapidly changing world. This book will provide ideas for anyone who has customers and who feels the need to constantly develop his relationship with those customers.
