Think FOR Your Customer

“I’d recommend you get enough copies of this book for your frontline team members, supply them with a highlighter pen each and tell them to ‘abuse their books!’ What I mean by this is, they are to read a chapter and highlight any points worth debating or considering for their roles and for your organisation. Then hold a meeting to discuss this. At the conclusion of each chapter there is a section for them to write in 3 action steps. This prompts the reader to use it as a tool for customer service improvement in your organisation.  It’s a good little book that is easy to read with plenty of points that can be raised and debated with your frontline team, making it a useful tool to raise awareness and service levels in your organisation.”

Jurek Leon, speaker, trainer and consultant

“This is a book to be read, absorbed, re-read and then put into practice. It should serve as a reference handbook for anyone wanting to create a business that is successful, a little bit different and ensures the customer’s requirements are paramount.”

Bob’s Books, business book reviewer www.bobsbooks.com.au

“Whilst the underpinning results of great customer service remain etched in stone, the creative innovation required to differentiate your business from the competition has never been more fuid.  In the current ‘same stuff, same price’ marketplace, Think FOR Your Customer provides winning strategies to keep you well ahead of the game.”

Graham Harvey, Marketing Futurist & Best Selling Author of ‘Seducing the Vigilante Customer.

“A tremendous book for anyone who wants to succeed in business.  It has hit the nail on the head when it comes to getting results.”

Tom O’Toole, Conference Speaker and Founder of the legendary Beechworth Bakery.